Chip on my card is faulty, second time in less tha

Chip on my card is faulty, second time in less than 12 months, and i understand that they charge me every time i go and get a new one, this is not fair because i still have my card with me, its not like its ****** or something, as a customer, i think this should be looked at in terms of when should the customer pay for the card, that is if its lost or ******, but if i still have my card and its not working because of poor workmanship on the product itself, i feel like i should not be paying for it.