1 reviews | Active since Oct 2016

30 Apr 2017, 18:09

China ***** WITHDRAWAL

<p>A ********** withdrawal from "Bank of Guangzhou" was done on my account today. I instantly stopped the card since i was busy on my phone. I called Capitec immidiately because i have my card with me but all they can tell me is that theyll investigate. Seeing that it is a ********** withdrawal with with coins and cents in china but i was doing transactions a few hours ago in Pretoria. When i was using ABSA if there were two transactions done in two faraway places to reach in less time, it would not process the withdrawal until you confirm with a One-Time-Pin Sent to your cellphone to confirm its you. </p> <p>Now how the hell will i pay my rent and all as most of my salary was withdrawn on this fruad.</p> <p> </p> <p><br />All they do is send me a reference number n tell me that they'll investigate.</p> <p> </p> <p><br />How the hell is this gonna be sorted???</p> <p>I really want my money or else, ill pursue this matter and even sue this bank. A week ago they coudnt help me with a R20 000 transfer i made into a wrong account and now this??? </p> <p> </p> <p><br />SORT IT OUT</p>

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Replies (3)
Capitec Bank
Capitec Bank's reply02 May 2017, 09:44
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply04 May 2017, 14:35
Official

Good day Mr Jeje

Please be advised that your complaint has been resolved.

Kind regards

Nondi Tsholoba

's update10 May 2017, 08:13
Reviewer Update

Yes it has