Childish bank

<p>I am capitec client, on the 2017-03-01 I withdraw money R2000 using the Fnb atm at Savanna Mall Polokwane and by de time the money was suppose to come out, the atm screen went off and I couldnt get the cash. I lounge a query with capitec and waited for 30 days for them to find out what could have went wrong and after 30 days capitec ddnt contacted me, I had to run around finding out how far they are and they told me they contacted fnb and the transaction was successful and fnb also gave feedback. I then went to fnb to double check and Fnb is more that willing to asssit me and they ddnt receive any query from capitec. After so many days from 2017-03-01 til today capitec is not asssisting me as their client even today as I am speaking I called Capitec client care services, spoke to Lunga and couldnt assist me and reffered me to his senior or manager Scelo still he is denying me to express how dissatisfied im about capitec. I am just simply asking them to request capitec saswitch bank to send a quiry to fnb saswitch as i suspect fnb might have my money with them and they insisting. I couldnt pay for my 3 years daughter at creche because of my bank capitec and on top I am running around by myself whereas I have a bank. I need my money back and will do whatever it takes to get it so my fellow friends and collegues please assist with more info and will also contact capitec bank ombudsman.</p>