Cheque ''Special'' Clearance
<p>Good day,</p> <p> </p> <p>I deposited a cheque into my Capitec Savings account on Monday 19 September 2016. Today, 29 September, the funds have still not cleared. This is after I requested Special clearance and also paid the fee for said Special clearance. I was informed that clearance could take 6-10 working days, but today, being the 8th WORKING DAY, I find it disturbing that the funds have nnot cleared.... When I query this with any Capitec employee, I am simply told to ''wait another day''. </p> <p>I am strongly considering going back to my old bank. Why are other banks able to release funds within 48 hours with Special clearance, but it takes Capitec 10 days? </p> <p> </p> <p>Sincerely, </p> <p>Not Impressed.</p>
I acknowledge your posting, and have referred it to Robin Klein for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Robin Klein for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
It is now the 9th working day, and still nothing. No clearnace of the funds, and not a word from Capitec, even though it was indicated by your post above that this matter was being given immediate attention.
It is now the 9th working day, and still nothing. No clearnace of the funds, and not a word from Capitec, even though it was indicated by your post above that this matter was being given immediate attention.