NM
Nomfundo M
1 reviews | Active since Jan 2019
17 May 2019, 05:19
Cheque reader
Last week i received a cheque from a dealership where i traded in and bought a car. It is thursday today and i have been trying to deposit the cheque into my account since Monday. The branches I went to either did not have a cheque reader, the cheque reader was not working, no tellers at the branch or the branch is closed for renovations. 5 days have passed and i will still have to wait 14 days for my cheque to clear from the day i find a capitec with a cheque reader or I will have to open another account at another bank just so i can deposit this cheque
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Capitec Bank's replyOfficial
17 May 2019, 09:24Please accept my sincere apology for the frustration you experienced as result of this incident.
Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply17 May 2019, 09:24
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,