Cheque Clearance
<p>I deposited a cheque at the end of last week, I was told by the teller that cheques take strictly 14 days to clear.</p> <p> </p> <p>I then called the call center this morning to query if there is any way it couldbe cleared faster, I was then told that it will take 14 days because I had not taken the express xlearance option, problem is, I was not offered this option by the teller, nor can I mark it for express clearance now.</p> <p> </p> <p>I find this service quite inefficient, firstly 14 days is crazy given the fact that most other banks are 7 days, secondly I did question the teller and was not given the express option.</p> <p> </p> <p>Now I don't mind paying a little extra for faster clearance, but I'm stuck because I did not take an option that I wasn't presented with. </p> <p> </p> <p>Right now I'm honestly considering changing banking institutions because I cannot afford to wait 14 working days for money to come through. </p>
I acknowledge your posting, and have referred it to David Morris for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to David Morris for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
was contacted by David who cleared things up, all that was needed was a bit of knowledge around how the process works, which needs to be filtered down to the tellers to avoid such complaints.
was contacted by David who cleared things up, all that was needed was a bit of knowledge around how the process works, which needs to be filtered down to the tellers to avoid such complaints.
Well, 14 days later and still nothing.
Pathetic.
Well, 14 days later and still nothing.
Pathetic.