Check that payments are made.

Two days I made an immediate payment and it was not received by the relevant party. Yesterday, I phoned to investigate why the money had not been paid immediately. I was informed that me query had been escalated and it would take 24 to 48 hours to get feedback. Today, I made a second payment of this amount without the immediate payment as it was for my rent. I requested a POP. It was not received so I phoned as I was concerned that this money had also gone unpaid which has implications for my housing. I was informed that I would receive the POP at end of business but that my missing money (my first problem) would take 5 to 7 days to resolve. This is money I need to live and there was no empathy from the clerk regarding my problem. All they seem to want is for you to use the APP to call as it is free but when you do, music just plays without any assistance. This is not honest. My trust in this bank is zero. My belief that they have my interest at heart is also zero.