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melita M

1 reviews | Active since Sept 2017

28 Dec 2017, 18:17

******** at the Bank

I took out a loan in 2005 with the bank,then I changed banking details,the bank didn't change them anyway they took my account to lawyers from PTA,whom I arranged a debit order with,the next thing I know I am handed over by Capitec who I paid already through the lawyers.Capitec has been quiet since 2009 suddenly they coming back and claiming money for the same accounts saying they don't know the lawyers,i must provide proof that I paid I don't have anything anymore and am tired of being handed over to lawyers over and over again for an account I paid in 2009

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Dec 2017, 12:55
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 8 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank