FM
Freddy M
1 reviews | Active since Jan 2016
05 Jan 2016, 11:36
Cheap service
I arrived to open an account in this branch only to find almost a hundred people waiting to be served by only 7 staff in this branch unbelievable I would like to know and understand why in a branch were Capitec is mainly used that only 7 staff are on duty pathetic service I see why the costs are cheap cause the service offered is also cheap
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Capitec Bank's replyOfficial
07 Jan 2016, 16:19Hello FRMAK,
Thank you for writing to us.
We have a clear strategy to deliver a unique service to our clients and I assure you that your feedback is duly noted and taken seriously in our journey to becoming the best retail bank in the world.
I have referred this matter to Richard Sofisa for immediate attention.
Jennine Seholoba
Complaint Management: Capitec Bank
Thank you for writing to us.
We have a clear strategy to deliver a unique service to our clients and I assure you that your feedback is duly noted and taken seriously in our journey to becoming the best retail bank in the world.
I have referred this matter to Richard Sofisa for immediate attention.
Jennine Seholoba
Complaint Management: Capitec Bank
Capitec Bank's reply07 Jan 2016, 16:19
Official
Hello FRMAK,
Thank you for writing to us.
We have a clear strategy to deliver a unique service to our clients and I assure you that your feedback is duly noted and taken seriously in our journey to becoming the best retail bank in the world.
I have referred this matter to Richard Sofisa for immediate attention.
Jennine Seholoba
Complaint Management: Capitec Bank
Thank you for writing to us.
We have a clear strategy to deliver a unique service to our clients and I assure you that your feedback is duly noted and taken seriously in our journey to becoming the best retail bank in the world.
I have referred this matter to Richard Sofisa for immediate attention.
Jennine Seholoba
Complaint Management: Capitec Bank