Cheap banking fees + *********** consultants = Capitec Bank.

<p>I opened an account with Capitec Bank, Mall of the South Branch, and they offered to switch my debit orders, that was the biggest mistake of my life.</p> <p>Firstly they asked me to highlight the accounts that I would like to be switched which I did. Month-end came and the one debit order that was not supposed to be switched was switched. I went into the branch and asked them to rectify the matter and they apologised and told me its the switching department's fault, not theirs. I was told they can't do it and I have to call the other bank to stop the debit order. They make a mistake and I have to sort it out myself?</p> <p>The most that Larisha could do in-branch was to log a dispute and reversed the debit order and I had to pay the reversal fees. That was in January and to date, the matter has not been resolved and I have to go into the branch today to reverse the debit order yet again. Why is that you can stop a debit order with the FNB app and Capitec Bank can't?</p> <p>I went to Capitec Bank thinking it's cheap on banking fees but what I didn't realise was that they are actually cheap in customer care/service. </p>