Chat support once again not working

Have a Business bank account with Capitec Business. With 2 debit cards. Had to buy a flight ticket using these cards. Transactions did not go thru 5 times... Called the bank tried to sort it out. Limit had to be changed did that on the banking app. Transaction failed again. Tried to up the limit of the other card system did not work. Tried 4 times system did not work. Opened the chat. Was told the app has a glitch need to change it on internet banking. Went in on internet banking NO CARDS SHOWED.... opened the chat saying: the cards does not show! The bloke insisted that i increase my transaction limit... not card limit and that I do not have a card... That after the conversation problem was opened as: THE CARDS DOES NOT SHOW... Ended up having to use my personal account to make the payment for a business expense. If this was the first time I had trouble / were not helped by the chat system I would have probably not written this report but the last few months I have struggled with the chat system and Capitec Business does not have options to talk to someone or go in to the branch so you just have to keep struggling on your own. If I knew it would end up like this with no propper support I would not have opened an account with them for my Bussiness.