CHARGING SERVICE FEES ON SETTLED ACCESS FEE ACCOUNTS

I had taken an Access Facility account with Capitec. After paying the outstanding balance, the banking App indicated that i had to pay additional R1237.00 which i did pay. To my surprise, CAPITEC IS STILL DEBITING MONTHLY SERVICE FEES for an account that is settled even though they promise not to charge service fees for settled accounts.

Their call centre for collection is quick to answer calls but once i was transferred to help desk for assistance, the call was not answered. I waited for over 10 minutes until i hung up.