Charging for replacement card that was retained by one of the atms

I had just been to one of the Capitec atms at Watergate to withdraw money from my account. I inserted my card and nothing happened... When i got home I froze my card, called in, a consultant assisted in stopping the card, however, she also mentioned that I would need to pay R70 for a replacement card... I dont understand how I should be liable for the malfunctioning of the atm's... If i had lost it then it would be a different case, as this would count as negligence. However in this case, it is mind boggling that I have to basically pay to replace a card that was retained by the bank that I use...

Are we just going to charge our customers more to solve problems that we create? Crazy