Charging Fees on a Closed Credit Card

Closing the credit card with Capitec is a nightmare. I called in on the 27th of May 2026 requesting for the closure of the account. I settled the outstanding balance and was told it would take 24 hours. I called again on the 29th and I was told it would take 45 days, and it will be marked "pending closure "on the system. The problem is they are debiting monthly fees, and the monthly fees reactivated the account. It seems as thou Capitec uses 45 days "pending closure" so they can continue to charge fees on the account that is closed. Now I had to request for closure again after monthly fees reactivated the account.