CHARGES

I phoned on the 15 Jan 2025 to close the credit card, firstly I was transferred more that 9times, finally I was on the correct person who assisted, I already paid the balance, on the 15th they sent to settlement letter and they advised that I need to pay R910.29 I paid R92.00, I was advised not to use it for 30days on the 3rd I receive statement that has a balance, I phoned again today they say to me I clicked the account that is why I have charges.REF number ***. I want the credit account removed on my profile and closed as I have asked CAPITEC to close the account on the 15 JANUARY 2025