Charged for unauthorized debit

I am humbly asking Capitec Bank to refund me the R3.73 and R20.18 that I was charged for an unauthorized/********** debit and for the reversal of the unauthorized/********** debit respectively.

The reason I want a refund is 1) Capitec Bank should not be profiting from ********** activities in our accounts, 2) we are not sure that Capitec Bank is not involved/encouraging these ********** activities, since they also benefit, 3) Capitec Bank should play an active role in protecting our accounts from **********.

My next step is dependent on the feedback that I will receive.