Charged for service they do not have authority to do - *****

On the 20th of June 2018 i made an erroneous transfer of R1 500 from my capitec account to one of my beneficiary account (Wesbank : ********** 3312) using the APP . The intention was to transfer money to my investment account and not Wesbank. The Wesbank account was a paid up account which was closed September 2013 but still appeared on my beneficiary list. After realising the mistake i went to capitec to request the transaction to be recalled and they said it is possible to recall the transaction and agreed to do a recall (Inc ********** 4). I was told a charge of R131 will be required to do the recall and i agreed. They deducted the R131 recall fees and was told it will take 7-14 days for recall. When i did a follow up at capitec i was told they do not have an authority to do a recall and i must take it up with Wesbank by myself. What gets to me is the level of dishonesty and incompetence of capitec because if they knew that they do not have authority to make a recall why did mislead me and charge me for something they know very well they cannot do. This is ***** and i want my recall fees credited back to my account since you charged me for something you knew you had no authority to do. I regret doing business with this good for nothing *********** bank. Quick to take money but cannot render the service. Useless bank in SA.