1 reviews | Active since Sept 2015
CHARGED FOR SERVICE NOT RENDERED
<p>I was in Capitec Bank Megacity branch Mafikeng, for a card replacement. When the consultant printed the card (a supplimentary card for my husband) the title was MRS instead of MR. I requested she should rectify the mistake, she tried to do it on their system but couldn't, she then called the head office. She stayed on the phone for more than 15minutes just to change the title on the card. Still after waiting for their despicable intervention, they were of no assistance. The consultant wanted me to take the card as is, but i just left their misprinted card and did not sign any documents, but yet they charged me for the service they never rendered.</p> <p> </p> <p>They are behaving like LOAN SHARKS, why should they charge me for their mistake, it's a lousy amount of money but it's mine, and how many people are they robbing like that. I have always wanted to switch Banks but contemplating,</p> <p>1. Their systems are slow, notifications show after two days of the transaction</p> <p>2. They only have one ATM which is a big inconvinience</p> <p>3. They call head office for every little thing, are they not trained? </p> <p>CAPITEC you have just lost TWO clients.</p> <p> </p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I visited the Megacity branch, after receiving a call from the manager, she assured me that the matter will be resolved and a charge reversal would be made. To my dismay I was informed that I should go back to the branch that assisted me initially, I wonder; are they not using the same system? the same lady that called me send me to another branch. I am still walking around with a card of a wrong title and charged for the service I never received.
I visited the Megacity branch, after receiving a call from the manager, she assured me that the matter will be resolved and a charge reversal would be made. To my dismay I was informed that I should go back to the branch that assisted me initially, I wonder; are they not using the same system? the same lady that called me send me to another branch. I am still walking around with a card of a wrong title and charged for the service I never received.
On the flip side of things, I want to eulogize the consultant who was assisting us that day friday 20/01/17. This gentleman was so polite and very professional. He took his time to explain the product, he was so patient even when he had to repeat some of the things we did not understand.
He serviced us until the bank closed, I was not even aware that it was way passed his knock off time. I therefore apologised for taking so much of his time, he was very humbled, and said it was no inconvinience at all.
We left the bank at exactly 17:55 He even took us to the door, I have never seen this in my life, from a bank even. This type of courtesy needs to be commended.
This young man introduced himself as Karabo Mokgojwa. These are the type of personnel that are to be head hunted.
Sir I wish you all the best with your future endeavors. Your destiny is way beyond Capitec.
On the flip side of things, I want to eulogize the consultant who was assisting us that day friday 20/01/17. This gentleman was so polite and very professional. He took his time to explain the product, he was so patient even when he had to repeat some of the things we did not understand.
He serviced us until the bank closed, I was not even aware that it was way passed his knock off time. I therefore apologised for taking so much of his time, he was very humbled, and said it was no inconvinience at all.
We left the bank at exactly 17:55 He even took us to the door, I have never seen this in my life, from a bank even. This type of courtesy needs to be commended.
This young man introduced himself as Karabo Mokgojwa. These are the type of personnel that are to be head hunted.
Sir I wish you all the best with your future endeavors. Your destiny is way beyond Capitec.