Charged exorbitant amount to access my fixed account.

Item: Capitec Bank
Rating: 1
Author: Mpho R

I was charged R250.00 to access my fixed savings, why that was the case The Consultant wasn't clear about why, i mean why would you charge me so much to access my money, like honestly thats nonsense.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

12 Nov 2020, 11:54

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply12 Nov 2020, 11:54

Official

Mpho R's updateReviewer Update

12 Nov 2020, 12:13

So in the meantime, will you continue charging me so much until this is ressolved?

Mpho R's update12 Nov 2020, 12:13

Reviewer Update

So in the meantime, will you continue charging me so much until this is ressolved?

Capitec Bank's replyOfficial

17 Nov 2020, 10:30

Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards
Complaint Management
Capitec Bank

Capitec Bank's reply17 Nov 2020, 10:30

Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards
Complaint Management
Capitec Bank