charged admin fee for changing employment details

<p>Thank you for taking the time to write to us. My sincere apologies for the delay in my response. I am sorry to hear that your loan application was declined. May you please advise if there is anything else that you need us to assist you with please? kind regards, Lizette Manes gent: Service Admin<br />BSC: Service Administration. This was the feedback I received from your agent after I sent the below email to you and still never rep**** after a follow up email. I am gatvol and considering to move my business to another bank.<br /> </p> <p>"“I recently received a call from Conny at customer care informing that my credit status has been reviewed and I qualify for loan up to 250k on top of what I have currently with you guys, and I also received the sms with regard to this. Considering that I have just relocated to Gauteng and its expensive to do so, I needed money to buy furniture and cover other expenses. I went to your Fourways branch and was declined because I have just been with the new employer for two months although I have been banking with you guys for a decade now. My credit facility was paid up and still open but was closed and re-approved and I was charged admin fee for that. When I enquired about the admin fee I was advised that because I am changing debit order date and employment details that’s how it works. Is it a crime to change employment? How does it affect my credit status even though my salary is even more high? Why do you charge admin fee even though I did not re-apply for credit facility? Why was the credit facility approved even though I have been employed for two months as per your rules? Not a happy customer.”</p> <p> </p> <p> </p> <p> </p> <p> </p>