Changing my number

I understand the security measures that are taken by Capitec which i really appreciate, however due to the covid 19 pendemic i think it should be understood to do other things over the phone for instance i am 2 months pregnant not really having a good 1st trimester and i need 2 change my number as iv chabged my number cos i lost my sim card the lines at protea glen mall are verrrry long and i can not risk being there in my condition to wait 2 hours just to change my Number. I tried calling the helpline to ask that they change my number for me cause i need to do some transferz and they told me i need to go to the branch although i had explained my situation.