Changing details

"Simplify your banking" Must be changed to how can we make things difficult for you. They are just as useless as our Government facilities, I mean I have been with this bank for how long and have all there products, their system uses figure prints and they even have your photo on the system and now just need to change my surname since I got married they refused to do so because I have a temp ID, together with the marriage certificate and the old ID . Now I can do anything until the ID card is out "REALLY"