SL
Soffiya L
1 reviews | Active since Jun 2019
26 Jan 2021, 09:09
Changing banks as soon as I’m back in SA!
Again! Seems like you only get resolutions when you write on hello Peter !
On the 20th Jan . ubject: Atm withdrawal Hi Last night I withdrew money from a Mashreq atm last night in Dubai . 500aed to be exact. The atm did not give me any cash but the money was deducted from my account. I have spoken to Mashreq and they said it should be reversed .
I have logged a case and no one has contacted me incident : ***0 Account number - *** Date - 20th January Amount - withdrew 500 aed in dubai
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Replies (4)
Capitec Bank's replyOfficial
26 Jan 2021, 09:14Good day Soffiya
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Jan 2021, 09:14
Official
Good day Soffiya
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SL
Soffiya L's updateReviewer Update
26 Jan 2021, 09:34Oh like when I first logged the case ? It’s been almost a whole week now since I received a case number
SL
Soffiya L's update26 Jan 2021, 09:34
Reviewer Update
Oh like when I first logged the case ? It’s been almost a whole week now since I received a case number
SL
Soffiya L's updateReviewer Update
27 Jan 2021, 09:58You guys are trying to contact me when I have stated that I am overseas ?
Email please I am not back in the country yet!
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Email please I am not back in the country yet!
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SL
Soffiya L's update27 Jan 2021, 09:58
Reviewer Update
You guys are trying to contact me when I have stated that I am overseas ?
Email please I am not back in the country yet!
***
Email please I am not back in the country yet!
***
SL
Soffiya L's updateReviewer Update
03 Feb 2021, 16:20Still no update ! Now they woman handling my says she sees no issue with the R500 withdrawal! Are you people that *********** ???? I clearly stated 500aed!!!!!!!!!!!!! I even included as screen shot of the statement on my app, the sms, the atm that I used ! Come on man! What the hell!
This is who I am dealing with
***
This is who I am dealing with
***
SL
Soffiya L's update03 Feb 2021, 16:20
Reviewer Update
Still no update ! Now they woman handling my says she sees no issue with the R500 withdrawal! Are you people that *********** ???? I clearly stated 500aed!!!!!!!!!!!!! I even included as screen shot of the statement on my app, the sms, the atm that I used ! Come on man! What the hell!
This is who I am dealing with
***
This is who I am dealing with
***