kL
khotso L
1 reviews | Active since Oct 2015
09 Jul 2021, 14:13
Changing a Date
I'm extremly dissappointed with the capitec call centre, all i needed was to make a change to my banking details as well as the day i'm being debit and changes from my employer have resulted in the pay date being 1 day later.
The agent assist with the banking details and then proceeds to telling me that they cannot amend the debit date until my employer informs them, now this is an issue for me cause 1) i told capitec which date they must debit me.2) i provided evidence in the form of banking statements which were used to verify the amount and date.
today i'm told this cannot happen or i need to go to a branch, i did not go to a branch when opening this before and it is level 4 why must i go to a branch to change a date?????
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Replies (2)
Capitec Bank's replyOfficial
09 Jul 2021, 17:02Good day khotso
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply09 Jul 2021, 17:02
Official
Good day khotso
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
kL
khotso L's updateReviewer Update
27 Jul 2021, 08:46I did receive a call around the 12th/13th and gave all the details for the required change,
in the end my old account was still debited even though i requested it be changed, a date of the 25th instead of the 21st was used.
i thought this was a simple change
in the end my old account was still debited even though i requested it be changed, a date of the 25th instead of the 21st was used.
i thought this was a simple change
kL
khotso L's update27 Jul 2021, 08:46
Reviewer Update
I did receive a call around the 12th/13th and gave all the details for the required change,
in the end my old account was still debited even though i requested it be changed, a date of the 25th instead of the 21st was used.
i thought this was a simple change
in the end my old account was still debited even though i requested it be changed, a date of the 25th instead of the 21st was used.
i thought this was a simple change