Changed my frown into a smile

I was forced to unlock the money in an investment account beucase the bank were unable to provide a gurantee to pay third party. I was not told of this contraint and when i was told i was going to pay a penalty fee, i was vry very angry. I compalined on Hello Peter and Richard Sofisa called and explained patiently the bank's contraints regards my request. He however apologised and assured me that i will be refunded the pernaty fee i was charged. within a few hours he sent confimation that i was refunded.<br> <br> WELL DONE RICHARD. YOU HAVE CHANGED MY FROWN INTO A SMILE. I have changed my mind about closing all my investment accounts with Capitec. I will be staying with you guys.<br> <br> As a customer, i dont except everything to go on smoothly, things will at times go wrong, but when things go wrong, i expect them to be sorted out.