BS
Bulela S
1 reviews | Active since May 2024
23 Apr 2025, 16:52
CHANGE TO A BETTER BANK!!!!!!
Honestly, please find yourselves a better bank guys. This thing is *******. POOR POOR POOR customer service. I literally asked for a statement to settle my account and it took them 4 HOURS to send a statement that i would otherwise get from my phone in 1 minute. Rude and dismissive service agents. robotic WhatsApp bot with ZERO human interface. Long cues for an atm that eventually stops working. Stop, change and find a better bank guys. It really is not worth it. FNB, NEDBANK etc. It might be a few rands more expensive but worth it. Capitec is run like a ****a shop.
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Capitec Bank's replyOfficial
23 Apr 2025, 18:35Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply23 Apr 2025, 18:35
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
BS
Bulela S's updateReviewer Update
23 Apr 2025, 21:12You dont have to call me. I spoke to 3 Agents today to simply give me statement so i can make payments by pay day and i was not assisted. Your poorly trained agents answered things i never asked. Keep your management for your agents not me. I will not answer. I wasted petrol to drive to your branch for a 5 minute consultation. Shut down your whatsapp bot or get capable people who actually read, understand and assist instead of wanting us to rate service we didnt even get. DO not call me.
BS
Bulela S's update23 Apr 2025, 21:12
Reviewer Update
You dont have to call me. I spoke to 3 Agents today to simply give me statement so i can make payments by pay day and i was not assisted. Your poorly trained agents answered things i never asked. Keep your management for your agents not me. I will not answer. I wasted petrol to drive to your branch for a 5 minute consultation. Shut down your whatsapp bot or get capable people who actually read, understand and assist instead of wanting us to rate service we didnt even get. DO not call me.