NM
Ntsako M

1 reviews | Active since Apr 2015

25 Nov 2019, 13:10

Change of Payment Terms

Good day. I took a Capitec credit card which the agreement I signed was that I will pay R1300 monthly if I fully use the credit amount. To my surprise 15 October they deducted R2300 and October R2500 and for December they say they are going to Deduct R2500 again. I called the call center on 7 October 2019 after receiving the sms that I will pay so much in October and a consultant promised me that they will only deduct R1300 and not what is in the sms. Today I phoned again and I am being told a different story.

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Replies (2)
Capitec Bank
Capitec Bank's reply26 Nov 2019, 11:26
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply18 Dec 2019, 14:26
Official
Good day

I confirm the matter has been dealt with and resolved.

Kind regards
Complaint Management
Capitec Bank