NM
Ntsako M
1 reviews | Active since Apr 2015
25 Nov 2019, 13:10
Change of Payment Terms
Good day. I took a Capitec credit card which the agreement I signed was that I will pay R1300 monthly if I fully use the credit amount. To my surprise 15 October they deducted R2300 and October R2500 and for December they say they are going to Deduct R2500 again. I called the call center on 7 October 2019 after receiving the sms that I will pay so much in October and a consultant promised me that they will only deduct R1300 and not what is in the sms. Today I phoned again and I am being told a different story.
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Replies (2)0
Replies (2)Capitec Bank's replyOfficial
26 Nov 2019, 11:26I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply26 Nov 2019, 11:26
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
18 Dec 2019, 14:26Good day
I confirm the matter has been dealt with and resolved.
Kind regards
Complaint Management
Capitec Bank
I confirm the matter has been dealt with and resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply18 Dec 2019, 14:26
Official
Good day
I confirm the matter has been dealt with and resolved.
Kind regards
Complaint Management
Capitec Bank
I confirm the matter has been dealt with and resolved.
Kind regards
Complaint Management
Capitec Bank
