change of detials

Good day i contacted capitec bank call center to change my debit order date and bank details , i was sent to the incorrect department , had to hold and wait to the voice prompts again , costing me my airtime and time . I spoke to Tebogo who told me she cannot help me , i have to go to the branch to do the changes, i contacted all the services providers that i have accounts with none of them told me i cannot change my debit order date or banking details. I have been paying my account without fail , i hate the fact that I'm treated like a ***** that doesn't pay her accounts. if i was unfaithful i wouldn't be calling and informing them on the changes. I am really disappointed by capitec . I was going to keep my account active i doubt i will do that.