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Tlou T

1 reviews | Active since Mar 2016

24 May 2023, 04:27

CFACTS-BILL.COM *****ulent debit on my credit card

Capitec bank is slowly becoming a bank where clients are vulnerable to ******** syndicates. Last year my landlord's banking details were changed by ****mers and I paid my rent (R4830) in to a Capitec account which turned out to be *****ulent. I reported the matter to Capitec they stopped the said account but never got my money back. Today May 24, I woke up to an sms from a *****ulent online debit on my credit card with reference (CFACTS-BILL.COM) from a merchant with a very suspicious website. R1030.76 has been ****** from my account and the only help I received from Capitec bank, was that my card will be stopped and an investigation that is going to be done will take at least 30 days. Mind you, this is my last money. How will I be surviving until then. I am strongly considering leaving this bank I have been loyal to since 2009. A bank riddled with *****ulent transactions where clients are ******** out of their hard earned money.

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Replies (1)
Capitec Bank
Capitec Bank's reply24 May 2023, 08:11
Official
Good day Tlou

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank