Centriq Funeral Policy at Capitec Bank

Dear Sir/Madam

I submitted a claim on the 18th of September 2024, I did not receive any notification whatsoever to say the claim was submitted or pending until i called then I was told it was declined due to the wrong policy number.

I went to the branch, and we verify the policy number was correct it was your department who used the wrong policy number which was cancelled. The guy at the branch helped me by compiling everything and every document and emailed to you.

Till today I have not yet received any feedback from you or anything that shows on the app that you are working on this incident/issue. This is such an inconvenience for me and my family and breach of our contract.

Please advise on what needs to be done next.