Cellphone transfer

<p>I recently requested a R2000 transfer from my sister & she mistankly transfered the money to the wrong cell number. She visited the branch of which she was told that the money will be frozen till the owner of the account visit the branch as he was called and agreed to have received the cash. Few days passed and the bank kept quite even though they promised to reverse the money soon as it becomes available. The money was never reversed up to this date and the bank claims that it is the customers responsibilty to get thier money back as it does not involve them. Can the response to this query please clarify on the correct procedure to be followed in such a case and the right contacts to be used since the branch stuff seems to be cluless in this regard.</p>