KM
Khethiwe M

1 reviews | Active since Jul 2022

21 Jul 2022, 08:21

Cellphone banking ****

Hello Peter . I recently received an SMS notification of an amount of R1700 being transferred without my knowledge. The amount was being sent to an unknown number. When I log into my capitec banking app I noticed several amounts being withdrawn and noticed that SMS notifications had not been coming through. I went to a capitec bank and notified them . They saw several R1700s which amount to about R8000 reflected in my account that had been continuously withdrawn using the *120*3279#. They could also see who the money went to but I do not know the person. I haven't received much assistance from them regarding investigating further except being told to stop utilising the cellphone banking using *120*3279#. Please kindly assist.

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Jul 2022, 11:33
Official
Good day  Khethiwe 
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank