Cellphone banking *****
<p>I am dissatisfied with your service which is about the fact that an unathourised sim swap was done with my cellphone number and as a result my bank account was accessed and all my funds was removed from my account. I find this unacceptable in terms of Capitec’s security and as a result the problem remains unresolved for 8 business days and until then I am sitting with no financial aid at this point in time and have to rely on the financial assistance of family and friends. I understand that this is the process but I also need to pay accounts and basically live. Your Claremont branch was not very helpful in this aspect and basically told me that they cannot help me until the investigation is done I find this hard to believe as all I am asking that the funds be transferred back into my account. I shall follow up this letter if I do not hear back from you by as soon as possible. In the meantime, if you need any further information from me, please contact me on the following details: Bonietta Opperman on ********** 692 (work)/ ********** 136 or ********** as I have been advised to take this matter further.</p>
I acknowledge your posting, and have referred it to Jacqueline Radyn for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Jacqueline Radyn for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I have just been in contact with your call centre where a consultant by the name of Bulelwa has told that Capitec bank will not be able to refund my money because of how the incident happened. I have been emotionally traumatised and have had to depend on financial assistance from family and friends. I am extremelly disappointed in Capitec bank's pathetic service I am seriously thinking of closing my account and going to another bank and i will be taking Capitec bank to court if i do not get my refund or get some kind of financial assistance from your bank.
I have just been in contact with your call centre where a consultant by the name of Bulelwa has told that Capitec bank will not be able to refund my money because of how the incident happened. I have been emotionally traumatised and have had to depend on financial assistance from family and friends. I am extremelly disappointed in Capitec bank's pathetic service I am seriously thinking of closing my account and going to another bank and i will be taking Capitec bank to court if i do not get my refund or get some kind of financial assistance from your bank.