cellphone banking

<p>my name is Kabelo Kgobane, i bought airtime in the morning on the 04/05/2017, i received an sms to say money has been deducted off my account,however airtime was not received, when i call capitec i am being told to wait 24hours yet mistake being the bank' mistake and i am being told of 3rd parties involved, this is bull**** because i cannot buy airtime due to being told that after 24hours system ill determine whether to give me airtime or refund my account, what kind of a service is this, so i now have to be inconvinienced for an error occured on thier system and i have to wait for a stupid 24hours for to get feedback, i spoke to Jackson Kone from the call centre, there is no need for him to be a team leader if you cannot solve this kind of issues especially after he told me this is not the 1st time they receive this kind of complain and nothing has been done about it, it is now 4:00PM and i am still waiting for any feedback,DOLOLO, capitec might as well stop selling airtime via cellphone banking if you going to treat your customers like trash.i need my money NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> ********** 585</p>