Cell phone app

Afternoon am here by solving my phone app doesn't work I dd try to the bank in kagios mall the teller ddnt help me said I must wait till during the week which I did. Now am in Krugesdorp president Hyper Capitec bank the teller Lebo is giving me attitude towards me and the situation that am in still waiting to get help but still she can't app to help me with my cell phone app I can't even have an access to my own money I can't see any withdrawals so please investigate this matter my contact numbers are ***