CCS Enquiries and CCS FORMS 17 Department failed to help Me

As a valued Capitec Customer i am very dissapointed with a very bad treatment from this 2 department CCS Enquiries & CCS FORMS... Its now 3 months asking them to update thier system bacause i am struggling to apply for a long because their system with credit bureau not matching they got false information their last update it was 27 august 2017 and now its August 2020 its showing that my credit rating its low and on all Credit Bureau it shows great.. i did send so many Requered document and the feedback keep on saying i must send same documents all the time... i also like to to thank Capitec Bank Savannah mall branch for their friendly service buy sending same incident TWICE nothing is happening.. no one is contacting me back for update this is very bad and im think to leave your bank for not getting service.