dN
donovan N
1 reviews | Active since Jun 2015
19 Nov 2015, 14:54
caught as a phish
good day, I was phished on the 16th November at around 3pm, I received an email from SARS for a rebate, I clicked on the link and logged on 15 minutes, Later I received and sms stating me limit has been increased. I call Capitec to ask why and they advised I had been phished....<br> Depressed due to the fact they emptied my account, the young lady assured me that due to me calling them in such a short period they are able to suspend the ********** account and hold on to my fund. I have to wait 11 days to receive the funds back but I am just so grateful they could do something about it <br> thank you guys so much
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Replies (1)Capitec Bank's replyOfficial
20 Nov 2015, 15:56Hello donovan@naidoo,
Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.
I will pass on your kind words to the agent, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.
I will pass on your kind words to the agent, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Capitec Bank's reply20 Nov 2015, 15:56
Official
Hello donovan@naidoo,
Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.
I will pass on your kind words to the agent, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.
I will pass on your kind words to the agent, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
