dN
donovan N

1 reviews | Active since Jun 2015

19 Nov 2015, 14:54

caught as a phish

good day, I was phished on the 16th November at around 3pm, I received an email from SARS for a rebate, I clicked on the link and logged on 15 minutes, Later I received and sms stating me limit has been increased. I call Capitec to ask why and they advised I had been phished....<br> Depressed due to the fact they emptied my account, the young lady assured me that due to me calling them in such a short period they are able to suspend the ********** account and hold on to my fund. I have to wait 11 days to receive the funds back but I am just so grateful they could do something about it <br> thank you guys so much

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Nov 2015, 15:56
Official
Hello donovan@naidoo,

Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.

I will pass on your kind words to the agent, we trust that your future association with Capitec Bank will be long and pleasant.

Complaint Management
Capitec Bank