Catastrophic Banking Transactions

I HAD MY FIRST INCIDENT LAST YEAR WHEREBY UBER CAPE TOWN TOOK MY MONEY FROM MY ACCOUNT, MIND YOU I'VE NEVER USED UBER ONLY BOLT BUT ONCE WITH MY CARD FOR A RIDE, THEN I WAS ADVISED TO CHANGE MY CARD AND STILL I WAS CHARGED FOR THAT OF WHICH TO ME ITS WAS PRACTICALLY UNFAIR BUSINESS PRACTICE, ALAS!!! IT HAPPENED AGAIN THIS YEAR....GUESS WHAT I CALLED THE CYBER BANK AND SPOKE TO THREE DIFFERENT CONSULTANTS ON THE 28 OF JAN THIS MONTH, ALL GIVING ME THE SAME STUPID ANSWER, I BELIEVED ITS CRAMMED SCRIPT, I SAID TRANSACTIONS ARE BEING RETURNED FROM MY ACCOUNT WITH THIS NEW CARD AND THEIR STUPID ANSWER WAS I'M HAVING SUBSCRIBTIONS WITH MY CARD, HOW IS THAT POSSIBLE FOR SOMEONE TO CONFIRM SOMETHING WRONG AND UNTRUE WITH MY PERSONAL LIFE???? I ENDED UP INSULTING THE SAME LAST CONSULTANT BECAUSE FROM AN IT PERSPECTIVE YOU NEED TO HAVE QUALITY REASONS AND FACTS TO PROVIDE TO YOUR CUSTOMERS!!! IVE NEVER USED UBER IN MY LIFE BUT FOR SOMEONE IN THE CORPORATE LADDER TO LIE INTO MY EARS WHERE MY LIVELYHOOD IS INVOLVED, WITHOUT EVEN TAKING THEIR TIME TO CALL ME BACK WITH A TANGIBLE SOLUTION???? AM I ALLOWED TO SAY CAPITEC HAS UNTRAINED OR UNSKILLED CONSULTANTS NOT TO SAY ....*****ULENT PRACTICE ON MY ACCOUNT. FROM AN IT PERSPECTIVE CONSULTANTS ARE NOT ALLOWED TO LIE OR PROVIDE FALSEHOOD ANSWERS JUST TO SAFE THE DAY...CAPITEC IS GONE EVEN INTERNATIONAL HENCEFORTH ITS NEEDS MEN & WOMEN WITH INDEPTH KNOWLEDGE WHEN IT COMES TO PRESSING MATTERS LIKE MINE. IM HOPING TO GET AN URGENT RESOLUTION AND CALL FROM A WELL EQUIPPED SENIOR CONSULTANT