Cashsend Issue

I would give 0 stars if that was a option, to say that Capitec Bank is ****ed up would be an understatement, every second week their app is broken conveniently every 25th of the month as well. Today we went to redeem money sent from someone, used the correct C code and 4 digit password, the ATM made the cash sound but no cash came out, attempted to try again but it just showed that the voucher has been redeemed. Called a Capitec agent who you could basically tell hates their job especially working on a Sunday afternoon, just for her to tell me that the person who sent the money needs to call, we all know this will not solve the ****en problem at hand here, Im not sure if we hate the bank or the ATM but **** Capitec is useless as can be, do yourself a favor join any other bank, the reason Capitec's bank charges are so low is because you barely have access to your money, also the reason why Discover bank trolls you guys. DO BETTER.