Cashsend Capitec

Disgraceful Customer Service..... Much to my dismay, Capitec has proven for me to be useless at handling queries! I have queried a Cashsend transaction almost 2 weeks ago now. I do not have the money in my possession not is it in my account, yet, according to my banking app, the voucher was redeemed. Now I ask you with tears in my navy blue eyes: What the heck should I do now? Since I escalated the issue, someone called, but has since (Almost a week later) nobody has contacted me nor have I seen any movement in the right direction. My conclusion: CAPITEC BANK IS USELESS!!!!!!