TM
Tsholofelo M

1 reviews | Active since Mar 2020

09 Jul 2020, 16:09

cashsend

good day

I do understand that your currently short staffed due to the pandemic ,especially the call center , however how long does it take for you guys to resolve a query , I called in more than 5 times , was given a reference number 5 days later query is still pending , regarding a cash send error on your side .

come on guys what if that is like the last amount of money to see me through the month ...

0
Replies (1)
Capitec Bank
Capitec Bank's reply09 Jul 2020, 16:59
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank