Cash withdrawal reversal

Good day My name is Leonard Ndlovu, on Monday 19 November 2018 I went to Capitec bank Atm Nelspruit Crossing Centre to make a withdrawal of R1500, to my surprise I didn't receive my any money but the sms on my phone showed that I have withdrawn the R1500. My account number is ********** 373.

What I did I went inside the branch and explain my problem of which they phoned their head office and said im not the only one facing that problem that day, they said they have the number of complaints that day regarding their Atm machines and they promised to refund ( make reversal) within 24 hours.

So the next day that was 20 November 2018 after the expiry of 24 hours without any positive results I went back to the Branch as I wanted to use my money for the emergency and gave them the ref number they gave me that is ********** 4, they said I will receive the money that day as they are busy escalasting the issue. I nevery received it and on the 21 November I went there again and told them that I did receive it , they gave me another ref number and said they are busy processing and I will receive it any time. And as I write this review I didn't receive anything. And this is inconveniencing me as I have to pay my bills and the interests has been added as this result. The landlord has a cut the water as I suppose to pay him on Monday. I've been using a lot of banks but I never encountered such problem.