Cash withdrawal problems

I went to withdrew money at one of the sparks ATM at Sasolburg OK Corney island and the transaction went through but I didn't get my money. Your ATM are very poor. You are playing with us. I called capitec clients service and they told me that they are going to investigate, what is there to investigate for seven days? You are taking us for granted. Our money is not safe with you. I have to buy grocery for my family with that money and I am being told that I will be able to feed my family after seven days, does that make any sense. I doubt that I will still bank with Capitec after this horror. Please maintain your atms, you are making our lives to be difficult. We are being ****** by ********* and you are also adding to that. Please help I need my money A.S.A.P.