CASH WITHDRAW

<p>I used a standard bank atm to withdraw as capitec was offline,after i put in the pin and amount,i got an sms that says my transaction has been successeful,but soon after the atm went down,i called standard bank while waiting there and they refered me to capitec(my bank)i called whileat the atm and what the consultant can tell me is yew your money is out,there is nothing we can do but to stop your card and log a quiery,and this might take up to 30 days.This was on the 12/12,i do not understand how can a query take up to 30 days when atm custordians work on the atms on a daily basis,this should have been noticed and attended to last week already.No one has called me from capitec since then,i called again today and same story.</p> <p> </p>