Cash Voucher Gone Wrong

Item: Capitec Bank
Rating: 1
Author: Katlego Z

I created a voucher to send myself money, and when I went to withdraw it said ‘voucher cannot be redeemed’. It’s been over 30 days and the money still has reflected in my bank account. To top it off, the app reflects the amount as redeemed.Am I ever going to get money back ?

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

07 Dec 2021, 09:07

Good day Katlego

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank

Capitec Bank's reply07 Dec 2021, 09:07

Official

Capitec Bank's replyOfficial

18 Feb 2022, 21:24

Hi Katlego

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply18 Feb 2022, 21:24

Official