Cash send withdrawal issues - TERRIBLE, in fact NO CUSTOMER SERVICE AT ALL

I have had 3 seperate incidents whereby I cash send myself money (as I dont have a bank card) of which the money does not come out of the ATM (And the receipt actually shows that R0 cash was collected, however the money deducts from my account and does not get reversed. I have sent capitec countless amount of emails, as well as proof of the receipts outlining the differences between when the cash send withdrawal has been successful and when not. It has been a month later almost and I am yet to receive a response, let alone assistance from their customer service department. Absolutely worst, most shocking customer service EVER, especially for a bank.