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mapule M

1 reviews | Active since Feb 2015

12 May 2025, 09:55

Cash send voucher

I lodged a complain with you and capitec complain agent by the name of sabrina responded on Friday she called me to let me know that the hold on cash send vouchers has been uplifted i told her that i will check on my app and revert back to her i did so the cash send are not reflecting on my app now im being given the run around being told that she's waiting for the relevant department to respond but i feel she should push the relevant department to get this issue sorted it can't a whole week for the fund to be paid back to my account and why did she rush to let me know about the hold being uplifted without getting a verification as to when will i be able to get the money they have no excuse if a loan can reflect immediate i believe that amount doesn't need more than an hour to be paid back into my account

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Replies (2)
Capitec Bank
Capitec Bank's reply12 May 2025, 10:35
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
mM
mapule M's update13 May 2025, 10:20
Reviewer Update
Why am i being sent a new case number while i have an open case number can sabrina explain why did she say the hold has been lifted i can access the funds while i cant nor the funds are not available on my side since Friday you are struggling to find someone who is looking at my matter are you dragging with the hopes of me giving up cause you don't want to take accountability I've been asking if the balance was released without no hassle why didn't the person who released it contact me to advice me as what to do for me to get the vouchers released to me and give also feedback as to why the whole process was implemented and the outcome almost a year later it's now you all want to pretend to be working effectively