Cash Send useless

Since the 12th May2020 i made a R150 Cashsend, it was lost. I forwarded the pin number and C number to my mom but she was unable to get the money and on my App it showed that already withdrawn. On the 15th I called this number ***, I was on the phone for 11minutes with the consultant that sounded like he knows his work. I'm certain now that I was talking to an amateur working for an Amateur organization because till today I'm awaiting a call and an email from Capitec. My money isn't credited back into my account, meaning that it's lost and no one can give any resolution for that, It's now 10 days later and Capitec is still quite. I'm extremely disappointed to even think I was excited that they have a cash send facility, I thought i will be Happy with that service only to find that it would be a nightmare. Okay who is going to be contacting me within 3 days ???