TK
Thandiswa K
1 reviews | Active since Dec 2021
22 Dec 2021, 13:55
Cash send unredeemable ***** 89
I have created this account to specifically lay my complaints on Capitec *****. I sent a Cash send of R3000 on the 15th of December. The person tried to get the money from Checkers Elridge on the 18th it said unredeemable voucher. I then went with her to the ATM at Boksburg to try and withdraw but it said the same thing. I went to Capitec branch yesterday they said it shows redeemed but I never got this money ATM said unredeemable. Now they say query resolved, money was dispersed like really what kind of ******* is this. The whole R3000 this December. Wow I don't have words. Let's just part ways and close the account. God bless you for *****ing. Why would I go to the branch knowing I got the money.
When people were complaining that Capitec is full of ***** I thought they just like complaining but indeed Capitec is full of *****
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Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
22 Dec 2021, 16:58Good day Thandiswa
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply22 Dec 2021, 16:58
Official
Good day Thandiswa
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
TK
Thandiswa K's updateReviewer Update
23 Dec 2021, 10:39Good day Capitec,
The only contact I got was a reference number with your customer service number so that I should make contact. I made contact today which as per usual was put on hold so that the guy can speak to the relevant people and get back to me. But I was on hold for eternity until my airtime got finished. Mind you am still the one buying airtime to call nobody gets back to you. Can you guys atleast call us the victims or this is your modus operandi that you will put us on hold every day until a person has no money for airtime anymore. This is so frustrating.
The only contact I got was a reference number with your customer service number so that I should make contact. I made contact today which as per usual was put on hold so that the guy can speak to the relevant people and get back to me. But I was on hold for eternity until my airtime got finished. Mind you am still the one buying airtime to call nobody gets back to you. Can you guys atleast call us the victims or this is your modus operandi that you will put us on hold every day until a person has no money for airtime anymore. This is so frustrating.
TK
Thandiswa K's update23 Dec 2021, 10:39
Reviewer Update
Good day Capitec,
The only contact I got was a reference number with your customer service number so that I should make contact. I made contact today which as per usual was put on hold so that the guy can speak to the relevant people and get back to me. But I was on hold for eternity until my airtime got finished. Mind you am still the one buying airtime to call nobody gets back to you. Can you guys atleast call us the victims or this is your modus operandi that you will put us on hold every day until a person has no money for airtime anymore. This is so frustrating.
The only contact I got was a reference number with your customer service number so that I should make contact. I made contact today which as per usual was put on hold so that the guy can speak to the relevant people and get back to me. But I was on hold for eternity until my airtime got finished. Mind you am still the one buying airtime to call nobody gets back to you. Can you guys atleast call us the victims or this is your modus operandi that you will put us on hold every day until a person has no money for airtime anymore. This is so frustrating.
TK
Thandiswa K's updateReviewer Update
23 Dec 2021, 10:46I don't understand why we can't just get footage from this ATM where the money was supposedly withdrawn which I can confidently say it wasn't because the receipt that came out said voucher unredeemable. All ATMs have Cameras. To just give a feedback of saying money dispersed is not acceptable this might seem to be little for the bank but it's a lot of money for me.
TK
Thandiswa K's update23 Dec 2021, 10:46
Reviewer Update
I don't understand why we can't just get footage from this ATM where the money was supposedly withdrawn which I can confidently say it wasn't because the receipt that came out said voucher unredeemable. All ATMs have Cameras. To just give a feedback of saying money dispersed is not acceptable this might seem to be little for the bank but it's a lot of money for me.
TK
Thandiswa K's updateReviewer Update
16 Jan 2022, 09:27Thanks tohhellopeterPeter that after a back and forth with Capitec they finally did a thorough investigation and my query was successful. Money has been refunded as it was not redeemed. Thank you f
TK
Thandiswa K's update16 Jan 2022, 09:27
Reviewer Update
Thanks tohhellopeterPeter that after a back and forth with Capitec they finally did a thorough investigation and my query was successful. Money has been refunded as it was not redeemed. Thank you f
Capitec Bank's replyOfficial
22 Feb 2022, 11:56Hi Thandiswa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply22 Feb 2022, 11:56
Official
Hi Thandiswa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank