SASN
Sizwe A-One Siz Nxumalo
1 reviews | Active since May 2022
19 May 2022, 14:34
Cash send stuck on pending
My Cash send is stuck on pending ,I went to a branch yesterday and they said I should give it a bit of time, It is still stuck today ,I can not reverse or update the password ,I contacted your whatsapp helpline as well only to be told to wait again ,why does a cash send take so long when it is supposed to be instant,I can't even get assistance to reverse it
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Replies (2)
Capitec Bank's replyOfficial
19 May 2022, 17:40 Good day Sizwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply19 May 2022, 17:40
Official
Good day Sizwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
SASN
Sizwe A-One Siz Nxumalo's updateReviewer Update
21 May 2022, 11:28It has been 4 days now, Everyday I am being told to wait for 24 hours with no resolution in sight, you reply is also false as no one contacted me,I have constantly had to physically visit a branch where I get little to zero assistance , to the point where I was told nothing could be done ,I must just wait for the funds to expire,How is this a resolution?,This is the worst support I have ever received . Why does Capitec even have a cash send option if the service has no support for any issues that arise,They can't or won't even reverse the transaction, the only thing they can do is wait ,This is very horrible and unprofessional
SASN
Sizwe A-One Siz Nxumalo's update21 May 2022, 11:28
Reviewer Update
It has been 4 days now, Everyday I am being told to wait for 24 hours with no resolution in sight, you reply is also false as no one contacted me,I have constantly had to physically visit a branch where I get little to zero assistance , to the point where I was told nothing could be done ,I must just wait for the funds to expire,How is this a resolution?,This is the worst support I have ever received . Why does Capitec even have a cash send option if the service has no support for any issues that arise,They can't or won't even reverse the transaction, the only thing they can do is wait ,This is very horrible and unprofessional